【正社員】SAP Basis Senior Support Engineer / Hana experience / APAC


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・10+ years relevant SAP experience particularly with SAP Basis
・Multiple Years of Hana experience
・5+ years direct support of application end-users in a Corporate environment
・A track record of successful roles in several SAP implementation or upgrade projects
・Deep working knowledge and understanding of supporting business processes
・Analytical, logical problem resolution skills
・SAP certification(s) preferred
・Knowledge of localizations: architecture, implementation and key functionality
・Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application
・Knowledge of maintenance/patching mechanics and SAP architecture
・Demonstrable history solving complex problems across multiple modules

・Fluency in Japanese and English
・Superb trouble-shooting skills and tenacity in problem solving
・Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
・Strong knowledge of key application functionality, tables and relationships
・Deep knowledge of SAP customization/extension methodologies
・Excellent development skills using SAP toolset
・Excellent interpersonal, presentation and communication skills – verbal & written
・Attention to detail and the ability to learn quickly
・Extreme focus on Client satisfaction
・Demonstrated ability to work independently and as part of a team
・Ability to work calmly and professionally in high pressure situations

【Desired Qualifications】
・The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
・Knowledge of SAP Industry Solutions Public Sector would be an advantage
・Knowledge of any Country Specific Solutions would be an advantage
・A consulting background, while not mandatory, would be useful
・Experience with localizations and global implementations would be an advantage

勤務時間Remote Work
業種Enterprise Application Support

【Position Summary】
The role of the Sr. Support Engineer, SAP Basis Hana is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Senior SAP Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

【Essential Duties & Responsibilities】
・Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
・Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
・Provide remote-based functional support & training for multiple SAP modules
・Support client customizations, sharing implementation and best practices advice
・Develop application break fixes for critical product defects
・Create scripts to identify, analyze and correct data issues
・Manage one or more key assigned accounts as a technical/functional advisor
・Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
・Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
・Collaborate with team members in a virtual team environment to extend field experience to different client situations
・Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience



コンサルティングの強み:面接トレーニング / レジュメ指導 / キャリアプランニング
サポート内容:電話面談あり / 出張面談あり / 面接同行あり / 情報交換のみOK

得意な業種:IT・通信・インターネット / コンサルティング
得意なエリア:国内 / 海外(America)
得意な企業タイプ:外資系企業 / 大手・中小企業 / スタートアップ企業

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