SAPを中心にERP・CRM・Cyber Security・IoT・AI・Mobility・BigData分野の案件に強い求人・業務委託紹介サービス

人材紹介

契約形態	人材紹介
業種	IT・インターネット
職種	Sales Representative
部署・役職名	Sales Representative
勤務地・最寄り駅	Yokohama
仕事内容	Responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to customer inquiries by following standard scripts and procedures. Confirms competitiveness of client’s maintenance contracts and works towards assigned contract revenue goals. Understands and captures the Voice of the Customer for assigned client. Duties And Responsibilities Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable Work within dedicated territory for established client Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements Successfully promote products or services for established client Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value Utilize data to identify ‘at risk’ and adoption opportunities Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and effectively handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Ensure high level of professionalism during all interactions with customers and prospects Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner Other duties, as assigned and necessary
応募資格	Bachelor’s degree preferred 2-3 years of experience working in a customer service or sales capacity preferred Prior success in achievement in individual and/or team sales quota/goals Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships Prior experience in high volume calling strongly preferred Demonstrated aptitude and success to learn and optimize new technology and data Strong problem solving skills Excellent knowledge of MS Office programs Excellent communication skills (verbal, written) Experience working with Salesforce.com or similar CRM strongly preferred Demonstrated ability to manage multiple priorities effectively, with proven success
給与	7,000,000
勤務時間	9:00～18:15（休憩12:00～13:00、15:00～15:15／実働8時間）
休日休暇	■休日：完全週休2日（土・日）・祝祭日　■休暇：夏季休暇・年末年始休暇・有給休暇（10日～20日）・慶弔休暇（結婚休暇、子女結婚休暇、配偶者出産休暇 など） 【年間休日120日以上】
福利厚生・待遇	・産前産後、育児、介護休業制度 ・各種社会保険完備 ・通勤手当 ・選択制確定拠出年金制度 ・スキルアップ応援（資格取得支援）制度 ・社内公募制度 ・提携保育園制度 ・技術勉強会・社内交流会「T.E.L＠CAFE」 ・株式付与ESOP信託制度 ・健康保険組合（東京都情報サービス産業健康保険組合）提携施設利用可能 ・自転車通勤制度 ・部活動 ・各種社内イベント（運動会、忘年会、社員総会・アワード） など
勤務開始時期	ASAP
案件ID	329