|仕事内容||・Plan and oversee the execution of the Guided Success Plan, a privileged access management program, created and customized according to the customer's needs for ensuring the success in meeting the customer's Privilege Access Management goals.
・Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment
・Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
・Assume overall customer adoption responsibility and act as a critical issue management role.
・Serve as the primary point of contact during planning, deployment and post implementation.
・Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Through usage and adoption analysis drive renewal of subscription, expansion, and product improvement.
・Collaborate with internal R&D and Product Management teams on service usage, user experience, automation, and other topics, influencing the product roadmap
・Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
・Deploy and configure with the customer the On-Premises Components, and integrate the service with the customer's environment
・Assist Privilege Cloud customers with service requests and technical issues.
|応募資格||・6-10yrs in relevant field ie system engineer / implementation consultant / post sales consultant
・Knowledge in IT, windows environment is important. Good to have security background. Having SaaS experience is bonus.
・Hands-on technically to support any implementation on top of consultancy & customer success work
・Not afraid to work with customers – customer adoption of solution, understanding customers needs
・Needs to have enterprise applications experience ie it cant be just a simple endpoint support for antivirus
・To be successful he/she should be
・Able to speak English (hiring manager is in US)
・Has high level of ownership