SAPを中心にERP・CRM・Cyber Security・IoT・AI・Mobility・BigData分野の案件に強い求人・業務委託紹介サービス

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  • ERP・CRMをはじめとしたIT分野でグローバルに活躍したいビジネスパーソンのためのジョブサーチエンジン ERP・CRMをはじめとしたIT分野でグローバルに活躍したいビジネスパーソンのためのジョブサーチエンジン




契約形態 人材紹介
業種 銀行・証券
職種 Customer Service Technical Cloud Engineer(IT Division)
部署・役職名 Customer Service Technical Cloud Engineer(IT Division)
勤務地・最寄り駅 溜池山王
仕事内容 Key Responsibilities

Working with our regional implementation teams and clients in the later phases of projects to ensure a smooth handover from the implementation team to the Customer Services team.
Developing in depth knowledge of products and customer systems. Promoting knowledge of Products locally and transferring knowledge of customer systems to other departments.
Analysing and troubleshooting customer issues that arise with Customer systems, having the experience and ability to create solutions
Managing and tracking releases to customers
Establishing rapport and building & maintaining good relationships with clients
Providing Cloud Support services, in conjunction with our DevOps teams.

Technical Knowledge & Experience

Applications: - MS Office, PowerPoint, Visio, Project, Browsers (IE, Firefox, Chrome)
Apps: - JIRA / Atlassian tools, Text Editors
Cloud: Experience in supporting AWS based systems – EC2, Ansible, RDS, CloudWatch
Databases: - DB2, Oracle, SQL Server, MySQL
Technical Language: - Java, JavaScript, HTML5, Angular, Spring
WebLogic, WebSphere, JBOSS, Tomcat
Fluent English & language skills
Strong Japanese language skills would be a benefits
Professional Skills

Be professional, articulate and reliable, with well-practiced client facing and communication skills including a proven track record of engaging as a technical leader in a software/consulting services supplier role with client organizations
Ability to work with remote teams and customers
Excellent documentation skills in the form of high-level technical requirements, architectural descriptions, interface specifications, etc.
Strong technical leadership skills with a deep technical background
Customer & quality focused
Basic knowledge of network (IP, routing, load balancing, cluster), hardware (CPU, memory, hard disk and the impact to system performance)
Experience of Java frameworks: spring, hibernate, Angular, maven
Knowledge of the life insurance industry a benefit
Good knowledge of Cloud Technologies (primarily AWS, with Azure a benefit)
Familiarity with DevOps practices and methodologies
応募資格 -
給与 Competitive
勤務時間 -
休日休暇 -
福利厚生・待遇 -
勤務開始時期 -
案件ID 387